play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 2883886137
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to secure a login. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal. If you still experience issues, click "send OTP" again and wait for the allotted time. If you don't receive the OTP, you can reach out to the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device and download the latest version. This should allow you to log in and play the updated app without any problems. Once installed, you can access the app and enjoy its new features.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is higher compared to other apps. Withdrawals are limited to earned gaming funds, and bonus money cannot be withdrawn. This allows users to access their gaming earnings, but not their bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app, which includes saving your Aadhar card, UPI, and bank details. This ensures a smooth verification process. Once complete, you can proceed with the next steps in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in as little as 30 minutes to 3 hours. However, payment processing may occasionally experience delays, requiring a wait of up to 24 hours. This can add to the overall timeframe for completion.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings are exclusive to gaming use and cannot be withdrawn by anyone else. You can withdraw the funds you've earned by playing games with the bonus amount. This means you can utilize the bonus earnings within your gaming activities.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is pending, the funds should be added to your wallet account within 24 hours. If this doesn't happen, you can contact their care centre for assistance.
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